Refund and Returns Policy

We aim to respond to all inquiries within a reasonable timeframe

1. No Refunds:

AnimeStash maintains a strict no-refund policy. All sales are final.

This policy applies to all items sold on our website, regardless of the reason for return.

Replacements Only:

We offer replacements exclusively for items that arrive damaged during shipping or exhibit manufacturing defects.

Replacements are provided to ensure customers receive the product they ordered in acceptable condition.

7-Day Replacement Window:

Customers have 7 calendar days from the date of delivery to initiate a replacement request.

Requests made outside this timeframe may not be accepted.

The delivery date is determined by the shipping company’s tracking information.

Condition of Replacement:

To be eligible for a replacement, the item must be returned in its original condition.

This includes being unworn or unused, with all original tags attached, and in its original packaging.

The original receipt or proof of purchase is also required.

Customer-Funded Return Shipping:

The customer is responsible for all return shipping costs associated with sending the defective item back to AnimeStash.

We do not provide prepaid shipping labels for returns.

It is recommended to use a trackable shipping method.

Replacement Process:

To initiate a replacement, customers must contact our customer support team via email.

We will provide instructions on how to return the item.

Once the returned item is received and inspected, a replacement will be shipped if the request is approved.

The inspection process will verify the damage.

Damaged/Defective Inspection:

All received items must be thoroughly inspected upon arrival.

Any damages or defects must be reported to our customer support team immediately, preferably with photographic evidence.

Failure to report damage in a timely manner may void the replacement.

Replacement Shipping:

AnimeStash will ship the replacement item once the returned item has been received, inspected, and approved.

Shipping times for replacements may vary.

We will provide tracking information for the replacement shipment.

Contact:

All replacement requests, inquiries, and communication should be directed to our customer support email address: [Your Contact Email Address].